Wow, this review is way over-due. So we came into his shop when they were just about to close, and they allowed us to come in and talk about our situation. Allen stood there, listened to our problem, and was very kind and considerate to us. He told us he would call us, and he was very detailed with what they did and what the problem was. They had no issue showing us the work they did and they informed us on things that are necessary, and didn't try to sell us things that did not need to be fixed. They were such a sweet and awesome crew. They are really great and they will be the only ones I ever go to if I have issues with my car. What a great business!!! :)
Allen's Automotive is awesome! From their great and knowledgeable mechanics, to their quality service. It is exactly what I look for in a repair place. They have always treated me well, as well as everyone I have recommended to them. I will continue to recommend them & give my business to them!
Outstanding! We were having problems with my son's car overheating. I scheduled an appointment with a quick phone call. They diagnosed the problem and replaced the radiator the same day. Thank you for your quick turn around! We will definitely return in the future!
Over the years, I've had many cars and many mechanics, but none as AWESOME as the ones at Allen's Automotive and Towing. My experience started when my 2004 Scion xB broke down - thanks alot Altamont Pass. My insurance company, USAA, which is great, includes roadside assistance. From the time I called USAA to the time the tow truck showed up was about 15 minutes - never experienced that sort of speed in my life! Jeff from Allen's Automotive then gave me an estimate for the clutch repair, which ended up being very accurate, within 5%. Jeff patiently explained everything along the way. I asked many questions, and learned more than I would have ever thought about clutches. This shop is so good that I'm reconsidering how long I might want to keep my 10 year-old car. A colleague dropped me off to pick up my car, and I asked them to check her check engine light - they did it for free, reset it, and set her mind at ease by telling here exactly why the check engine light was on (two issues that were non-urgent). Best. Mechanics. Ever!
My SportTrac broke down in Livermore, and Allen's was recommended to me by KAR Service in Livermore. They were reasonable, showed up when promised, and professional. I would use them again. Thanks!
-D & N
I have had the pleasure of doing business with Allen's Auto & Towing over the past several years. Whether it is been locked keys in the car, ran out of gas, or your standard tow they are the best! Rain or shine, they always show up and they get the job done. Their punctuality, attitude and professionalism is top-notch. Two thumbs way, thank you for your great service!
These guys saved my butt, BIG TIME! I was driving down the highway, 3 hours away from home, when my truck started making a horrendous noise. I found the closest shop and drove in. They were close to closing but Jake, the owner's son, came to the rescue immediately. It sounded like a busted CV shaft, but after closer inspection he discovered the last shop didn't torque my wheels on tight enough and all the lug nuts were wiggling! He cranked them all down real quick and didn't even charge me. This shop gives premium service and if I ever need work done in Livermore again, I'm heading here guaranteed. Thanks again!
I am a single parent and broke down on the freeway late at night. Allen's came quickly to tow my car. The driver was really nice and helped me get my infant daughter in and out of the tow truck. Once I got her inside my house, he helped me get belongings out of my car and carried them to my door. My car was then towed to Allen's Automotive to be repaired. My car was done in the early afternoon of the next day!